jetBlue's "Reward" Program

"TrueBlue is our way of showing gratitude for your flying with jetBlue. With TrueBlue you'll not only be building a relationship with JetBlue, but you'll also enjoy faster and easier booking, advance notice of special promotions and fare sales, and the ability to choose the information you want from JetBlue. And, of course, you'll be able to earn free flights."

I'm not only a part of TrueBlue, but I also pay for the AmericanExpress jetBlue card. I signed up for that because it prevented my reward points from expiring. What I didn't realize at the time is that as soon as I hit 100 TrueBlue points, they issued me a TrueBlue pass that expires a year from that date. While annoyed, I didn't think it was that big of a deal until recently when I have been unsuccessful in booking award travel because seats aren't available on flights that fit my schedule.

And now my "reward" flight is expiring.

While on the phone with TrueBlue Customer "Service", the lady (who was a supervisor) explained that their award booking is much better than other airlines and that it's just difficult to book around holidays. My skepticism was confirmed when I checked with her on the availability of traveling for every weekend in the month of April between Boston and San Jose, San Francisco, AND Oakland airports. No luck.

I finally gave in and booked a weekend in March with the likelihood of having to pay $45 to try to rebook it for a later date (though I sincerely doubt I'll find a weekend that works). I should mention that, in addition to this award flight, I have another one that expires in May. Also, despite being 70% of the way to a third award flight and having already paid the annual fee which expires in 10 months, I'm retiring my jetBlue credit card. I feel a bit pathetic for being suckered into it for so long.

Lastly, I went on the web site to provide my feedback and when clicking on "Share concerns", the page I got returned was a runtime error (in both IE and Firefox):

Server Error in '/help/contactus' Application.

This experience has indeed made me feel very truly blue.